Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.7/5 stars based on 2,592 Reviews
john B.
denver, colorado
"Aaron was thoughtful, hard working and efficient. He made a point of sharing useful tips with us as well as doing a thorough job."
ernie H.
littleton, colorado
"Doug arrived on time and explained the problem. Parts are on order"
kelly S.
westminster, colorado
eleanor B.
denver, colorado
"They were polite service men and I was explained to me so I knew ever thing."
herbert J.
englewood, colorado
"Very respectful of our home and informative"
dan J.
broomfield, colorado
gail T.
aurora, colorado
"Done quickly, put booties on to prevent outside dirty coming into my home, professional, friendly and knowledgeable."
andrea L.
thornton, colorado
"Aaron was very thorough in his servicing of our furnace and A/C, and adjusted our humidifier to its proper setting and provided tips on how to make sure it runs at peak efficiency."
wendy H.
aurora, colorado
"likeable, friendly, efficient"
ron F.
arvada, colorado
"Doug easy to work with.k"
mark A.
aurora, colorado
"I can't fathom why a so called technician will not make any attempt of fixing a problem but just want to sell their company product to you. they only interested in making money from people. i can say it is one of the most useless companies duping people, how can service materials cost $1900 and trip service fee cost $129 when another person fixed the problem for $120."
denise R.
centennial, colorado
"Couldn't be more pleased -- a long-standing problem finally got solved, after years of struggle."
walter M.
aurora, colorado
andrew P.
golden, colorado
"Chris seemed too important, somewhat put out to be here. He did not wear a mask or shoe coverings, or ask if I had a preference. He was here last Friday and never sent me an estimate. I've written him and Service Experts off."
donald R.
wheat ridge, colorado
david S.
lakewood, colorado
don E.
broomfield, colorado
"Technician saw what I suspected was the problem. Fixed immediately."
edmund C.
denver, colorado
"provided adequate services"
jim N.
wheatridge, colorado
"Our heating unit was checked and the technician reported that it is in good condition, aging appropriately. The tech offered information about a humidifier similar to one installed several years ago. And I would have expected the tech to cycle the system at least one time to be sure the thermostat was operating satisfactorily. Today the outside temp is approximately 35deg F and the system is functioning normally."
dave C.
arvada, colorado
"The Service Rep provided to me the check off list and explained those items that would need service in the future and the one item that needed service now."
mabel A.
arvada, colorado
"Doug seemed to know the furnace."
ronald K.
broomfiels, colorado
"When called for appointment, told that the cost to replace the CS bathroom faucet would be $129 but the price might be a 'little' lower or higher. When techs arrived told that the cost was $319 and the quoted price of $129 was incorrect. This action considered to be a 'bait and switch' scheme. Certainly $319 is not a 'little higher' than the quoted price of $129. Techs did not arrive at the quoted time and were not customer friendly. The faucet as installed but the work was shoddy. After testing the faucet after a couple days, noticed that two connections were leaking causing a puddle of water under the sink. I had to crawl under the sink and with my tools, correct the two leaking connections. One would think that SE would use staff that were knowledgeable and would perform a professional job. This was not done. The actual charged price of $319 was much higher than other quoted prices from other companies. If the $319 price had been quoted upfront, I would have gone with another company. SE service borders on being a rip-off and almost fraudulent."
vernon S.
arvada, colorado
edmond L.
lakewood, colorado
"explained everything"
bill L.
westminster, colorado
"Both Austin and Trevor were very professional and took the time to explain everything to us! They truly seemed to care about us! I would like to request them for future appointments!"
lorna F.
westminster, colorado
deanna R.
lakewood, colorado
"My shower fittings were installed incorrectly 12 years ago. Water comes out of the tub spout and shower head at the same time, allowing for little pressure. I have had numerous plumbers over the years to fix the fittings. They have all said that because the fittings were installed incorrectly that I would need to replace the entire plumbing in the wall from spout to shower head requiring a tile demo and installation! I was expecting Matt to tell me the same thing and ready to do it when a miracle happened!!! Matt fixed it!!! He is my hero! The water comes out of the shower head only full force for the first time ever!!!!!!! I need some other plumbing work around the house and I only want Matt to come over."
charlie S.
littleton, colorado
"Just good service."
grady B.
broomfield, colorado
steve T.
arvada, colorado
diane S.
denver, colorado
"I work from home so asked them to be as quiet as possible and I barely heard them. Also were friendly, polite, and efficient"
karen L.
aurora, colorado
"I CALLED FOR A SIMPLE SERVICE CALL TO CLEAN AND SERVICE MY FURNACE AND A/C. WHAT I GOT WAS JUST AN INSPECTION WHICH I DID NOT ASK FOR. YOUR EMPLOYEES NEED TO LISTEN TO THE CUSTOMER!! I WILL NOT USE YOU AGAIN. HORRIBLE CUSTOMER SERVICE. ALL YOU WANTED WAS FOR ME TO BUY A NEW FURNACE AND A/C. NEVER HAPPEN FROM YOU."
casey J.
golden, colorado
lisa M.
littleton, colorado
"prompt; professional; courteous"
vernon S.
arvada, colorado
"Tech was understanding, knowledgeable , efficient and explained any unusual happenings."
kaitlin L.
northglen, colorado
"very professional and answered all of my questions."
robert F.
arvada, colorado
daniel K.
aurora, colorado
"Austin and Rick performed an A/C tune up and they did a very professional and thorough analysis of my system. It was suggested that I replace my system as my 19 year old furnace and 30 year air conditioner were on its last legs. I was informed about an oil leak coming the blower motor of the furnace and was told it was a matter of time before it seized up."
mark M.
thornton, colorado
"Austin spent the time necessary to find out what was actually causing our blower motor to turn on and off - and then he developed an ad hoc fix that kept our AC going during last weekends 90 degree temp, until he was able to procure a replacement board. He is an asset to your company."
zackary W.
commerce city, colorado
"Austin was very informative and the work he did exceeded my expectations."
ms. anne armstrong A.
englewood, colorado
"Pleasant and polite. Worked effectively and efficiently"
thomas F.
cherry hills village, colorado
linda Y.
westminster, colorado
"Always professional thorough nice friendly & caring. I love my advantage program. Don't need any worries."
maryanne R.
westminster, colorado
"Matt gave us very valuable information!!"
vincent T.
thorton, colorado
"The technician mis-diagnosed the issue as being a problem with the blower motor. I had a second HVAC company come in where they diagnosed the issue as being a stuck/clogged drain pipe, which they subsequently repaired. As "luck' would have it, there was a sales consultant who happened to be in the area who was more than happy to give me estimates for a new furnace and/or AC....this felt like a scam to me. On top of this, the technician somehow managed to break the furnace ventilation/flue, which i'm having the second HVAC company fix! I will be sharing my story will all my family, friends, neighbors, and co-workers and will be telling them to avoid Service Experts at all costs base on this terrible service experience."
kerry H.
denver, colorado
"Very competent and experienced"
mark M.
thornton, colorado
"John did a great job - can't give a 10, however, because the blower motor he installed turned out to be faulty - which, of course, was not John's fault."
david S.
lakewood, colorado
bill W.
aurora, colorado
"John did a great job of explaining everything he did, and why it was important to do. That's important to me as a customer, I like transparency into what's being recommended and why."
al N.
boulder, colorado
"Fast service good technician"
casey J.
golden, colorado
"Very knowledgeable and adjusted the job to connect water service to refrigerator in a more satisfying manner than suggested by best buy."
beverly D.
commerce city, colorado
"Very professional, not pushy, knowledgeable."
hiram W.
denver, idaho
"Tech arrived on time and fixed the problem.."
stacy G.
lakewood, colorado
"You guys were efficient got me in right away"
lauren C.
broomfield, colorado
frank M.
englewood, colorado
"The problem was solved quickly"
maryanne R.
westminster, colorado
"Ernie is a most patient and respectful young man. He seemed to know the problem immediately. It must have been correct -- we no longer have water in our basement from the AC! :)"
lanre B.
denver, colorado
beth R.
littleton, colorado
julian M.
thornton, colorado
"Technician was very friendly."
linda S.
broomfield, colorado
"Tech was great. had issue with scheduling."
charles S.
thornton, colorado
"1} I want a copy ASAP before you install or remove anything of what we agreed to so I can read it over. Many details were discussed but I still do no have a copy of the paperwork. Also, Christopher said the would not charge the $129 service call (tear up or void my check) because nothing was serviced. All the time was a sales pitch to convince I needed a new Furnace and AC. At this time I would prefer an actual printed copy ASAP. I have called several times and emailed to him what I need but no calls back or a way for me to get a copy of the Agreement, I have never heard of a situation where one does not get a copy of the Agreement, I am Charles Saylor at 13114 Bellaire Drive, Thornton, CO 80241 303 916-2334"
jerry C.
parker, colorado
"Both technicians were professional acting."
kathy R.
centennial, colorado
"Very friendly and courteous. Did a great job of explaining what he was doing and the pricing."
donna S.
arvada, colorado
david W.
arvada, colorado
"Knowledgeable, polite, efficient"
fred Q.
aurora, colorado
"John found the problem immediately. fixed it and advised me what to do next time ..... He was very professional and extremely helpful. THANK YOU"
tom L.
denver n, colorado
gavin G.
broomfield, colorado
"Our AC works a lot better"
martha W.
denver, colorado
steve J.
denver, colorado
"The tech was on time and called before he came."
klobe S.
commerce city, colorado
"Service was good. A little more pricey than others."
joyce H.
lakewood, colorado
rebecca B.
thornton, colorado
ray A.
arvada, colorado
"Did good overall checking of system"
elaine H.
arvada, colorado
"I liked both Tom (tech) and Rick (sales rep) but the high cost was something I didn't expect. I needed more time to decide."
marie S.
centennial, colorado
"service tech showed up with no face mask or gloves. when he went outside to the air unit another guy showed up and they talked . I dont think my air conditioning was properly checked!"
phil H.
westminster, colorado
chris E.
highlands ranch, colorado
"Expensive, problem wasn't fixed"
eleanor B.
denver, colorado
"Very polite and explained what he needed to do."
dave C.
arvada, colorado
"Representative was very helpful with the information provided to me about replacing my air conditioning equipment."
trudi M.
westminster, colorado
"Very professional"
virginia M.
arvada, colorado
"Austin covered the current status of my system and thoroughly explained the need for replacing/repairing the malfunctioning components. He did not apply any pressure in his explanation."
richard P.
aurora, colorado
"Very knowlegible, professional and personable. Thanks"
cathy B.
arvada, colorado
naomi N.
aurora, colorado
"Always wonderful service."
rebecca B.
thornton, colorado
stephanie L.
aurora, colorado
"The tech was very friendly and professional."
john S.
aurora, colorado
"Because they treated me with great respect and gave me the best service and prices were where I expected them to be."
tami F.
littleton, colorado
"The technician made no effort to troubleshoot the issue. It was obvious he just wanted to be done so he could go home."
derek B.
parker, colorado
karen S.
broomfield, colorado
mary B.
denver, colorado
"Tom is so knowledgeable and it makes me have confidence in the work that was done."
bob H.
centennial, colorado
"laid out all options and explained all systems very well"
allen S.
littleton, colorado
patricia T.
arvada, colorado
"I was so grateful that an appointment could be made so soon as it was for the home of my elderly mother."
muriel T.
denver, colorado
"They did a great job"
john B.
broomfield, colorado
"the young men did a beautiful job of leveling our condensor unit. when they were done, other than it being level, you couldn't tell they had worked on it, all the landscaping rock was back in place."
charles P.
denver, colorado
"Last year, I was told that I should pay $200 for a UV leak sealant that would help detect a leak if it existed. This year, I was told it doesn't help and I need to pay $500 for a nitrogen leak search (which took 15 minutes)."
david R.
aurora, colorado
"He got my furnace to run but could not figure out why it stopped running."
mike W.
littleton, colorado
"Efficient visit and appeared thorough"
dan J.
broomfield, colorado
"Very nice, timely and extremely thorough."
kimberly F.
denver, colorado
"Roberto took the time to instruct me on how to run my thermostat"
patsy R.
littleton, colorado
"I had a no contact appointment & my only contact was by phone."
ardythe P.
littleton, colorado
"I would suggest making sure your employees always wear a mask these days when entering someone's home. Matt was not wearing one and I would expect that to be something automatic when coming into someone's home these days. ( He did go to his truck to get one when I asked him about it.)"
travis H.
denver, colorado
ed S.
arvada, colorado
"Customer friendly and courteous. Took care of business in efficient manner"
bill H.
denver, colorado
"He was thorough and took time to explain what he was doing. Very pleasant."
alex S.
littleton, colorado
"He was very kind and informative for what we needed."
jeff P.
aurora, colorado
"he conducted himself very well he wore a mask and booties very professional"
larry F.
lakewood, colorado
"Roberto arrived as promised and worked efficiently thru the process and answered all questions. Took care of paperwork quickly."
herbert J.
englewood, colorado
cheryl A.
denver, colorado
"Thorough and pleasant"
don E.
broomfield, colorado
"Technician was very informative to some upgrades!"
michael S.
broomfield, colorado
"very professional"
robert S.
arvada, colorado
"Very Knowledgeable"
casey J.
golden, colorado
"called ahead, arrived on time, had protective masks and procedures all during the visit. made equipment changes that did not meet specs."
vernon S.
arvada, colorado
tim B.
denver, colorado
jack A.
centennial, colorado
"Tom was efficient and prompt. did a good job of explaining the results of the check-up with me."
lynda M.
aurora, colorado
richard F.
denver, colorado
dennis D.
centennial , colorado
"Professional and knowledgeable"
mary gibson G.
denver, colorado
"Efficiency of technicians"
wendy H.
aurora, colorado
"Very good work, reasonable price"
john N.
littleton, colorado
"on time,good job"
bill F.
arvada, colorado
"mat was very friendly. Knew what he was doing and fast"
dorothy J.
englewood, colorado
"Rude and disrespectful saying we put in our own filter which WE HAVE NEVER DONE ! He throws it in my face arguing YES YOU DID!!! Im very displeased with the young mean idiot you sent ! We may not be renewing our contract after this joker !!!"
charlene L.
littleton, colorado
mr dill D.
arvada, colorado
"Very satisfied with service. Serviceman was knowledgeable and pleasant."
stacey H.
denver, colorado
pat R.
lakewood, colorado
"Roberto was very professional and nice. He diligently completed his work and cleaned up his work area. I appreciated that he wore a mask as well as booties."
shawn C.
denver, colorado
"Helpful, thorough, friendly, did a great job."
jim H.
aurora, colorado
"Technician was through and knowledgeable."
monica H.
aurora, colorado
"John had a solution to my problem and agreed to repair after the cause was fixed, so I didn't end up damaging more components while I waited for repair. He was able to tell me how much I would spend, and also helped get the repair scheduled asap."
ron F.
thornton, colorado
"John was nice, professional and knowledgeable"
veda W.
highlands ranch, colorado
"Ernie was patient in explaining, not rushed, observed social distancing protocol."
richard P.
aurora, colorado
"Very professional and offered helpful tips. Thanks to Tom"
arthur K.
lakewood, colorado
"Efficient and complete work"
phil H.
westminster, colorado
terry D.
denver, colorado
"The technician was professional, called ahead of time to give an ETA for their arrival, completed the inspection in a timely manner, and provided assistance with a filter."
sandy M.
englewood, colorado
dennis M.
littleton, colorado
"Polite, timely"
scott B.
broomfield, colorado
"Roberto answered all my questions and was very knowledgeable."
conchetta S.
lakewood, colorado
"Got it done quickly"
mr spengler S.
westminster, colorado
"Your guys are always on-time, friendly and complete their work professionally."
chester C.
arvada, colorado
"William was courteous and cognizant of the COVID-19 distancing requirements. The service went well despite the new environment we are living in."
chet W.
denver, colorado
"Good customer service"
miki D.
centennial, colorado
steve T.
arvada, colorado
sue N.
aurora, colorado
"John called and let me know when he would be here and he came was friendly and courteous. He explained his routine."
kenneth S.
lakewood, colorado
"HVAC service very good. But harshly reduced rating due to paragraph 8 on back of my receipt. Issue is telemarketing and robocalls, 3rd party. This is my 2nd attempt to complete this survey, error message after SUBMIT my 1st try; therefore even poorer rating. No character counter nor limit shown herein. It is common experience, I am happy with product & service, later advertising and marketing makes me dissatisfied."
leonard M.
arvada, colorado
"Did through job, paid attention to detail."
trudi M.
westminster, colorado
"Colton is very professional and knowledgeable. He answered all of my questions in terms I could understand."
ron S.
highlands ranch, colorado
"."
kendra V.
highlands ranch, colorado
tom F.
aurora, colorado
jennifer B.
westminster, colorado
"I was happy with the service and recommendations provided"
mark R.
commerce city, colorado
"On-time, professional, I strongly felt that I could trust John"
john B.
broomfield, colorado
"Doug was on time, knowledgeable, and answered all my questions"
william B.
westminster, colorado
mike R.
denver, colorado
"We had a quote for $1200 and were billed $1900."
dan J.
broomfield, colorado
lisaidyn P.
denver, colorado
"It started without coordinating the service with me but the technician took care and control of the situation. He provided a very competitive price and quick repair."
suzanna H.
denver, colorado
"He knew nothing about why he was there. Didn't know about the discount."
thomas F.
cherry hills village, colorado
"Ernie finally diagnosed the problem with the roll out switch, which was a crack in the heat exchanger. Three other technicians failed to find the problem on Feb.11, 28, and March 2. Very satisfied with Ernie. Not satisfied with other technicians."
alexander P.
brighton, colorado
"Great service"
ron P.
centennial, colorado
"very professional"
pat S.
lakewood, colorado
john W.
littleton, colorado
"very detailed, talented, explained the problem, took corrective action, very plased!"
jillian C.
denver, colorado
"Very efficient and professional. Took extra steps to call for warranty on my furnace. Technician went outside to check if system was funneling air out properly."
adrienne B.
golden, colorado
"professional service"
jerry K.
aurora, colorado
"Very thorough and very professional."
eileen M.
aurora, colorado
alan J.
englewood, colorado
"Austin did a good job, was thorough and kept me posted on what he was finding."
gwendlyn S.
aurora, colorado
maryanne R.
westminster, colorado
"Doug was most respectful, polite and concerned about our issues."
bill A.
englewood, colorado
"Tom Was very professional and through. He explained what he had done and made some suggestions for me. BONUS! He coiled up the hose perfectly, just the way I would have done it!!"
jill P.
aurora, colorado
mabel A.
arvada, colorado
james M.
littleton, colorado
"Ernie worked promptly. He invited my comments. (At first he thought he had come to service, but when he understood it was the cooling system, he altered his plan and effort."
phil H.
westminster, colorado
david W.
arvada, colorado
"Quick, efficient on time and neat"
kimberly F.
denver, colorado
"Our technician, Roberto Ortiz was very helpful in explaining the features our system. He provided us with details about the preventative maintenance and when they would call us and come out to change the furnace filters. etc."
gerry L.
denver, colorado
"Roberto was friendly, knowledgeable and took time to explain things"
stephanie L.
denver, colorado
"My appointment was rescheduled a few times which was inconvenient for me and it took a while to get my furnace serviced. However, the phone staff tried to be helpful and when I finally got it fixed the service was very good and professional."
vernon S.
arvada, colorado
"Tech explained fully why the situation happened"
herman R.
brighton, colorado
laura V.
wheat ridge, colorado
"Logan & Jake arrived early, I like that...they were polite, professional and explained everything in terms I could understand. All along the installation process they told me what and why they were doing something. Very cool. Logan & Jake are an asset to SE!! thanks guys!!"
dori L.
denver, colorado
"Tech was informative, immaculate in his work and I had one heck of a dirty furnace! Worth every penny!"
wendy H.
aurora, colorado
"The came right away and we're very helpful. Figured out the problem."
terry H.
lakewood, colorado
alex M.
denver, colorado
"Roberto took good care of me."
sue F.
denver, colorado
"Chris provided a lot of good info and answered all my questions."
larry D.
aurora, colorado
"The tech seemed knowledgable, careful and communicated what he was doing. However, still experiencing the same failure mode during heating cycles. The problem is not resolved."
dave G.
denver, colorado
"I never received the follow up information I requested"
jonathon D.
littleton, colorado
"Technician re-wired my humidifier after informing me it was not wired correctly. There was an electrical burning smell after he left and the furnace completely lost power."
laura B.
highlands ranch, colorado
sue P.
arvada, colorado
"He explained everything and was very thorough"
karen B.
denver, colorado
frank J.
denver, colorado
"Service was fast and efficient and did a thorole exmination of the furnace"
arthur G.
littleton, colorado
tom K.
denver, colorado
"1. Charged $125 for a flame sensor. I researched a flame sensor for my furnace and they cost from $7 to $30. If this is correct we were overcharged. 2. While talking with Ernest about equipment replacement, I recalled a plumber telling me our gas line running in front of the water tank is illegal. He said it may be inconvenient but I could leave it as is. I expect any work performed to be legal and 100% up to code."
beryl E.
westminster, colorado
"Experienced and detail oriented"
wendy H.
aurora, colorado
"Technician completed repair, but there may still be a problem"
donna J.
golden, colorado
"John was able to diagnose and locate the part needed for my humidifier quickly and worked with my schedule to come back and install the part."
lewis B.
denver, colorado
"Dough found the boiler problem and correctly fixed it."
michael B.
denver, colorado
paula J.
thornton, colorado
"We agreed to have the installation begin at 8:00am, it didn't start until 11:15am, which was the original time, until we called and changed it. However, the office did not convey this information to the Technicians."
stacey F.
denver, colorado
"Very knowledgeable technician"
brittany M.
aurora, colorado
"He was very informative and gave us tips on how to take care of little problems before they turn into big maintenance problems."
tammie T.
arvada, colorado
"All three service techs did a fantastic job. They were all very friendly, knowledgeable, and professional."
jim H.
aurora, colorado
"Service technician was knowledgeable and professional. He had a pleasant demeanor."
jeff J.
westminster, colorado
kristine H.
arvada, colorado
"There was a bit of confusion with my initial call - but once that was clarified - I received a callback - and a technician was dispatched."
reta B.
lakewood, colorado
"Tech was competent"
dave B.
thornton, colorado
jerry K.
aurora, colorado
"He was very professional and hard working."
jim/danielle B.
littleton, colorado
"Some of your competitors estimates much better for same or better equipment."
richard B.
arvada, colorado
"John came in and did his work in an efficient manner."
chester C.
arvada, colorado
"Courtney was awesome!"
walter W.
westminster, colorado
emma F.
littleton, colorado
richard S.
golden, colorado
"He misdiagnosed our old equipment, said that we had a one stage furnace when we have a 2 stage furnace. Very vague with no Lennox numbers on what equipment he was quoting us for. So what would we get ? Service Experts could easily substitute any Lennox furnace. You lost us New Years eve day when you would not come.. At that time we were a former customer."
laura H.
centennial, colorado
"Ernie discovered a potential problem with the furnace, ignitor and flame sensor needed. I could see how the parts were corroded. Potential problem eliminated with replacements."
arthur G.
littleton, colorado
duane D.
arvada, colorado
"Always Do a excellent job"
edward M.
arvada, colorado
"The service was good"
bill F.
arvada, colorado
barbara ann M.
denver, colorado
"Technician, Tom S., is everything a homeowner hopes for. I will be requesting Tom S. for my future service appointments."
charlene L.
littleton, colorado
"Tech very knowledgeable"
patricia C.
denver, colorado
"Roberto was very thorough on checking on my Trane heater. He answered my questions, etc. I was concerned when he told me to have my blower cleaned. I had that service done by another company less than one (1) year ago. I guess I thought that would have been evident."
michael S.
broomfield, colorado
"tech delivered 2 filters and collected the money"
matt W.
aurora, colorado
"The tune-up service provided by my technician was done in very professional manner. He provided me with suggestions to improve the life of my furnace. However, a Service Experts Representative called me before my appointment informing me that my technician would be delayed until the later end of my window. My technician did not arrive until and hour and a half past my appointment window. Luckily, I had some flexibility with my schedule, but the delay was later than I expected."
eric M.
denver, colorado
"John was efficient and provided great customer service"
don R.
centennial, colorado
"Technician was very knowledgable and skilled in identifying the problem with the furnace. He had it fixed in no time."
debbie D.
westminster, colorado
lorez M.
denver, colorado
mabel A.
arvada, colorado
"Tom seemed to be capable to evaluate the boiler."
david F.
cenntenial, colorado
randy B.
thornton, colorado
"After Roberto Ortiz diagnosed the cause of my no heat situation on 12/23 and I had scheduled repairs for 1/2, I experienced another no heat incident on Saturday, 12/27. The operator I talked to on Saturday tried to find out if the repair parts were available to a technician so that they could make the repairs on Saturday. The parts were not available and I was able to finally get the system restarted and settled in to hold my breath until Thursday the second. i was surprised to receive a call on Monday morning telling me that a technician was available to install the parts that morning. Repairs were completed 4 days before they were scheduled and I'm able to sleep again knowing that I won't wake up to a freezing house."
aaron F.
denver, colorado
"Crew that came did not perform any maintenance on the furnace like vacuuming it or cleaning the flame sensor. When it came to changing the filter, they apparently didn't have the right size so they just used one of mine without even asking. They also used scare tactics inferring I wasnt taking good care of my family unless I replaced my furnace. It was just a bad experience all around."
david G.
golden, colorado
"Roberto was prompt and efficient in performing the service."
glen C.
westminster, colorado
"Technician broke my furnace. Furnace was making a noise (but still working), so I called Service Experts. A technician came out and opened up my furnace and told me I needed $5k in repairs. After he left, I tried to turn the furnace back on and it is completely broken. Will not start up. I know he broke it, I am not an idiot. He was alone with the furnace for about twenty minutes, then he switched everything off and left. I called back to ask if he could come back and I never received a call back from him."
susan C.
denver, colorado
"Ernie is always great at communicating the issues with our heaters and A/C"
lisa M.
littleton, colorado
"On time; polite professional; answered all my questions."
kansas G.
westminster, colorado
molly S.
denver, colorado
"Dashawn was courteous and quick"
larry F.
lakewood, colorado
"Deshawn called first and arrived on time. Used foot covers. Worked diligently and efficiently and answered all questions."
phil H.
westminster, colorado
naomi N.
aurora, colorado
"Technician was wonderful."
audrey S.
littleton, colorado
"2 Lenox furnaces installed in Oct. So far have failed 2 City inspections. Also, was told I would get $200 rebate from Xcel, now I am being told I do not qualify. Get your facts together, I considered the rebate when making my furnace choices. I think Service Experts should honor the $200."
pat S.
lakewood, colorado
"roberto is knowledgable and polite"
darcy A.
parker, colorado
"He explained what he did and gave me information to think about for next visit."
eileen R.
centennial, colorado
"Usually the technician has the necessary filter. I had called in at the time of making the appt. (late Oct.) to specify our needing filters--which are so very HARD to find. He did return late the next day with them."
julius M.
westminster, colorado
"The technician was polite, explained everything he checked over and was knowledgeable in the furnace/ heating Industry."
jack K.
denver, colorado
"Very polite and informative and patient with us as seniors"
maria W.
aurora, colorado
"Very good service and expiation on our old furnaces."
erin A.
denver, colorado
"Very informative and transparent"
michelle A.
denver, colorado
dennis M.
littleton, colorado
marv D.
golden, colorado
"John Balfe did a very thorough and competent job of handling our servicing heating unit."
bill H.
denver, colorado
"Thorough and explained everything."
richard F.
denver, colorado
veda W.
highlands ranch, colorado
"Tom was totally good natured about coming out to change the batteries in my thermostat (blush). He also took time to give me tips on running my home more efficiently. Much appreciated."
kent S.
englewood, colorado
karen S.
broomfield, colorado
linda B.
littleton, colorado
"You all are kind considerate and honest"
karen O.
westminster, colorado
"Everyone was nice and very knowledgeable. They explained and showed me what the problems were."
edward H.
lakewood, colorado
steve K.
lakewood, colorado
"Tom was very knowledgeable and confident with his service."
glenn D.
littleton, colorado
"I got quick response The price was different than what I was told $1112 for the motor + 100 to open the lennox store on Sat minus the $84 call for Fri night. I paid $1222.00"
pat H.
littleton, colorado
"Gave explanations, very friendly"
dennis F.
centennial, colorado
gwendlyn A.
aurora, colorado
mr mohr M.
broomfield, colorado
alexander P.
brighton, colorado
"John was very friendly and explained everything he did."
lori C.
denver, colorado
kathy H.
lakewood, colorado
"I first talked to Rick @ 3:30 AM in the TX call center, & he reassured me that John would be at my house within a 2-hour window. John rang my doorbell @ 5:30 AM & proceeded to inspect my furnace & diagnose the problem. As I suspected, the flame sensor needed cleaning, as the fan would not shut off & the burner kept coming on & off. John cleaned the flame sensor & went ahead & completed the regular service cleaning, since I had already scheduled it for Dec. 18. I really appreciated the time John spent explaining everything to me about what he was doing, & he was professional, courteous, & knowledgeable. I felt safe that my furnace was in great working order after he left @ 7 AM! Robin in the local office has always been very helpful, as well!"
thomas W.
castle rock, colorado
"very friendly and professional"
becky B.
thornton, colorado
"He found a problem with out plenum & did his best to fix a problem that has to do with installation."
alan R.
denver, colorado
"Ernie ran diagnostics and replaced the pressure switch and had the furnace up and running in no time."
steve J.
denver, colorado
"The tech was on time and did a very thorough service"
ms. anne armstrong A.
englewood, colorado
cathy B.
aurora, colorado
"The comfort in knowing he knows his job"
angela C.
westminster, colorado
"Efficient, proficient and polite service once again from Deshawn."
kelly S.
westminster, colorado
"Doug was very knowledgeable. New how to educate me on my furnace."
charles D.
westminster, colorado
"Everyone was very professional and thorough on our new furnace."
paul A.
westminster, colorado
"John is great; when asked, explains what he is doing and why; helpful in all respects."
sally K.
broomfield, colorado
"He was good, fast and explained everything well."
rommel N.
golden, colorado
"Service by Doug was performed professionally. He knows what he is doing. Arrived on time. Very amiable. I value having the same technician service my furnaces over the years,since it gives him the opportunity to know the equipment well."
dave K.
lakewood, colorado
"These guys were very professional!"
ken R.
highlands ranch, colorado
"Professional and prompt on service"
trudi M.
westminster, colorado
"John is very thorough and explains what he's doing and why."
michael N.
denver, colorado
susan M.
golden, colorado
"not a 10 because needed parts wee not available."
martin L.
centennial, colorado
"Nic Monahan, the service experts technician who came to service my furnace on Friday afternoon, November 2 was very thorough. Not only his work on the furnace, but also with his discussion with me afterwards about the various options available to me regarding replacement, and repair."
robert O.
littleton, colorado
"Very knowledgeable service person. Tom Schimmer"
maryanne R.
westminster, colorado
"Nick is the nicest, nicest most respectful young man!!!! He showed concern for our questions, and was most patient to help us!!!"
jeff S.
denver, colorado
"Serviced by knowledgeable professional who explained system functioning, performance, and recommendations."
elizabeth H.
golden, colorado
"Called when on the way, warned of delay with snow, knowledgable, polite, asked if any questions."
tim B.
denver, colorado
"Alberto communicated timely and was thorough."
chitra R.
centennial, colorado
"pleasant"
sharon K.
centennial, colorado
"Doug has been our tech for years - he knows systems and is a very kind man with lots of respect for our home. He puts on shoe covers immediately and is very honest in his assessment of our furnace and air conditioner."
john Y.
arvada, colorado
"Your company always does such a thorough job servicing our units."
john J.
denver, colorado
"I have to see the cost of my water bill"
carol P.
arvada, colorado
yo T.
thornton, colorado
"The quote was the highest out of 5 other HVAC companies."
jeanne K.
thornton, colorado
john R.
parker, colorado
"Tom was knowledgeable and experienced. He took time to explain and point out different items, including potential problems."
janet S.
highlands ranch, colorado
mrs. milloy M.
golden, colorado
"He explained what he was doing"
teri P.
denver, colorado
"Everything done well. He arrived late - due to snow storm."
richard S.
centennial, colorado
"Technician was very knowledgeable and quickly resolved my issue."
janice S.
denver, colorado
phil K.
littleton, colorado
john B.
littleton, colorado
"He did a great job but the old system still did not work"
alan J.
englewood, colorado
"Tom appears to have done a through job."
jerry C.
parker, colorado
gary S.
centennial, colorado
donald S.
lakewood, colorado
"No comment"
dave H.
arvada, colorado
"Sincere desire to solve the problem with the intention of keeping the customer informed as to progress and options."
thomas W.
castle rock, colorado
"friendly and professional"
keith S.
littleton, colorado
"Nick was on time and pleasant (friendly smile) and efficient."
lulu H.
denver, colorado
"Friendly, efficient and competent service."
mary B.
denver, colorado
"Took one point off for late arrival. Appointment was for 2-4. Tom got here about 4:45. I was kept informed but it was still frustrating."
rick S.
littleton, colorado
"Quick response, explained problem, honest service."
hope G.
denver, colorado
sandy C.
westminster, colorado
"Repr was very nice and completed the work in a reasonable time frame"
cheryl K.
littleton, colorado
"Tech was very thorough and explained everything."
audrey S.
littleton, colorado
don E.
broomfield, colorado
"John was excellent (as usual). This was his second time to my home and I was SO PLEASED you sent him out again!!!!!!"
wendy K.
broomfield, colorado
louis R.
thornton, colorado
"Someone screwed the time of our appointment!!!"
ed M.
aurora, colorado
michael S.
broomfield, colorado
"very professional, personable, and knowledgeable"
burton E.
lakewood, colorado
"Very complete, spotted things that were not apparant"
robert S.
arvada, colorado
lisa C.
littleton, colorado
"Tom was thorough and very knowledgeable."
susan P.
littleton, colorado
"Comprehensive and thorough servicing. Couldnt have been better."
joan K.
centennial, colorado
ron F.
arvada, colorado
"Thorough explanation. Obviously highly experienced. Reinforced our choice over years of using Service Experts."
james M.
littleton, colorado
"Colton appeared to be thorough in checking our furnace. The suggestions he made seemed reasonable. He was polite, clean, and courteous."
tammy F.
broomfield, colorado
"Thorough detailed information"
karen S.
broomfield, colorado
nancy P.
denver, colorado
roberta B.
denver, colorado
"DeShawn did a good job in servicing my furnace"
theadora C.
thornton, colorado
richard S.
aurora, colorado
"The technician, William, took his time to clean our furnace, replace two filters, and then check everything to make sure it was working correctly."
wendy K.
broomfield, colorado
"I don't feel it was as thorough as past check ups"
sandy M.
englewood, colorado
kay O.
centennial, colorado
kristine H.
arvada, colorado
"John explained everything he was checking - and shared the information of the results. Totally transparent. I appreciated that."
richard P.
aurora, colorado
"professional and completed the job quickly. Thanks to Ernie."
byron L.
highlands ranch, colorado
"Fast and Neat"
elizabeth H.
lakewood, colorado
"Professional, friendly, knowledgable, informative!"
john N.
littleton, colorado
"Roberto was very good at explaining what he was doing. Prompt on his arrival time"
richard S.
centennial, colorado
"He was very efficient and there were no apparent problems."
del A.
lakewood, colorado
"I had specifically asked for Doug for this service and was assured that he would be the one coming out to our house."
suzanna H.
denver, colorado
"Deshawn was very knowledgeable and explained to me everything he was doing. Very respectful and professional!"
vernon S.
arvada, colorado
"Efficient"
ray L.
wheatridge, colorado
herbert J.
englewood, colorado
doris V.
greenwood village, colorado
"Men were very efficient, professional and respectful."
janeen F.
denver, colorado
"This is second time had ac checked, this time he got it cleaned out and running better, without the rattle."
carol B.
highlands ranch, colorado
"Roberto was very knowledgeable and professional."
jessica A.
thornton, colorado
"It was timely because of an urgent need and the technician was friendly and patient. He was willing to explain how best to avoid this situation in the future."
lee S.
broomfield, colorado
"Still great service."
helen L.
lakewood, colorado
"He was on time very nice and polite"
jaci P.
denver, colorado
michelle D.
thornton, colorado
"Technician called and let us know they were coming, they arrived at the beginning of the service time window, they were very courteous, respectful and professional. He provided the service expected and explained the outcome and gave us options with prices and consequences (if we didn't take action)"
pete S.
aurora, colorado
"One suggestion - the technician came out to our house Saturday to evaluate the issue with our furnace and determined that we would need a new circuit board / panel. When he came back on Tuesday to replace the panel, he had to come to the house, verify the model number, and then leave to go get the part. Having already been at our house, there was an opportunity to have collected the needed information on Saturday. This would have allowed him to arrive on Tuesday with the right part and save us over an hour of time. The actual replacement of the part only took about 15 minutes, but waiting for him to leave, get the part, and return was not very efficient."
wendy H.
aurora, colorado
"Very competent and understood best needs of system."
carolyn G.
littleton, colorado
"I like the reminder call for the check up. Very Helpful! On time, weekend option. Full checkup ! Quality work."
jeff B.
centennial, colorado
"Good explanations during servicing"
casey J.
golden, colorado
"John Balfe is one of the best Techs that we have had on the maintenance inspections. All of your techs have been good but John was a little biit better."
eleanor B.
denver, colorado
"HE WAS VERY POLITE AND DESCRIBED WHAT HE HAD DONE ."
judy A.
northglenn, colorado
maryanne R.
westminster, colorado
"Cody's concern, patience and knowledge put our mind at ease with our electrical issue"
ron S.
highlands ranch, colorado
"."
pat S.
lakewood, colorado
mark B.
commerce city, colorado
"The technician was on time, efficient and very personable. Great customer service"
lisa M.
westminster, colorado
"Nicholas was very personable and informative when he came out to service our air condition. I would highly recommend him again. Very nice person."
glen S.
centennial, colorado
"on time good work"
carl E.
westminster, colorado
"Doug was great ... including the fact that he actually "followed up" with what he said he would do!"
sandra G.
aurora, colorado
robert L.
lakewood, colorado
"Timely Clean"
ron M.
westminster, colorado
"Right to the point, quality work"
martha W.
denver, colorado
shari R.
broomfield, colorado
"Deshawn was a total professional. He trouble shouted and completed the repair in the amount of time it takes to change cloths"
edmond L.
lakewood, colorado