Service Experts of Raleigh Helps Man Go Above and Beyond for His Neighbor

June 29, 2016

This past May, Service Experts Heating and Air Conditioning of Raleigh accepted a call from a man named Jimmy from the Raleigh metro who told our team about a special project he was working on for his neighbor Kyla.

Kyla Tracy is nine years old and was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She relies on a wheelchair to get around and her house was not wheelchair accessible, mainly due to the size of the equipment. When Jimmy learned about the problem, he wanted to remodel the Tracy family’s home to make it fully wheel-chair accessible. Unfortunately, due to the age of the home, the task was going to be a bigger job than he first thought. Undefeated, Jimmy elected to try turning the Tracy family’s carport into a wheelchair friendly mini-suite, which would include Kyla’s own bathroom, playroom, bedroom, and dining area.

Thrilled to have a working plan, Jimmy started contacting local businesses, including electricians, building supply companies, and plumbers and all of them said they would be honored to help and donate services and supplies. He called Service Experts of Raleigh for the heating and AC part of Kyla’s new mini suite. Two of Service Experts team members went to the house to ask more about the renovation and were amazed by how smart and kind Kyla was and they decided they had to help.

Kyla’s father, Jared Tracy, said he assumed he would pay for the $12,000 heating and cooling system for his little girl’s new living area, but with the generosity of Lennox and RE Michel, Service Experts of Raleigh was able to present the Tracy family an invoice printed with the following:

“We’re honored to present you with a total heating and AC system at not cost as long as we can all get hugs.”

The staff at Service Experts of Raleigh were overwhelmed to help provide such a precious girl with a much-deserved place for her to live that accommodates her wheelchair and allows her to move around safely and efficiently. But there’s still more to do. The Tracy family is fundraising to purchase a wheel-chair accessible automobile to better transport their family. To find out more or to contribute to Kyla’s van, please go to their GoFundMe account.

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